Refund policy

Returns

Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Non-Returnable Items

The following items are exempt from being returned:

Gift cards
Original paintings and bespoke commissioned artworks (made to order)
Downloadable or digital products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting us first.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 working days.

Late or Missing Refunds

If you haven't received a refund, please first check your bank account, then contact your card provider as processing times vary. If you have done this and still have not received your refund, please contact us at jim.wheat@gmail.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged on arrival. Please email jim.wheat@gmail.com within 14 days of receipt with photos of the damage.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To arrange a return, please contact jim.wheat@gmail.com in the first instance. You will be responsible for your own return shipping costs, which are non-refundable. For items over £75, we recommend using a tracked service.